Enhancing Customer Experience

This is an innovative training tool for those who want to strengthen their understanding of their customers and ensure that excellent customer service is at the core of the business. Enhancing Customer Experience is a development course with the Institute of Leadership and Management. A great customer experience must be underpinned by a development programme that ensures that staff understands why it’s important, but more importantly inspires them to want to deliver a great experience.

Enhancing Customer Experience uses our board game methodology. It allows your employees to;

  • Explore and take ownership for a wide range of customer focused issues.
  • Define and consolidate what the customer experience should be.
  • Understand the physical environment.
  • Understand those small things that really count.
  • Plan for changing customer behaviours and needs.
  • Understand how a great employee experience enhances the staff experience.
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