Enhancing Patient Experience

  • Enhancing the Patient Experience responds to the needs of healthcare providers to ensure patient experience is core to service delivery. Patient Experience doesn't start in the reception but in the community with the reputation and brand; it continues in terms of initial contact, the way people are treated and how well information is communicated.  
  • Enhancing the Patient Experience is a powerful learning tool that supports staff at all levels to really look at how they can contribute to making a real and tangible difference, whether operational or strategic.
  • Enhancing the Patient Experience incorporates the experience of POhWER, who provide ICAS Services throughout the UK and Bexley NHS Care Trust. Using the experiences of many patients, families, carers and health professionals; training tool has been created so that it is credible and challenging but more importantly generates a purposeful dialogue on how to do better.

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